Every individual and family has a unique road to wellness, health, and hope. Every community has its own ways to support and assist the people who live there. Since 1997, Optum's collaborations with stakeholders in San Diego County have enabled us to develop an in-depth understanding and appreciation of County of San Diego Behavioral Health Services.
New security features will be implemented on 9/18/2023. You’ll see new views when logging in and registering for the website. For current users, there will be a new look to the login page and you’ll continue to use your password to log in. The Optum Support Desk is available at 800-834-3792 to provide assistance.
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You have the right to get help and information in your language at no cost. To request an interpreter, call (888) 724-7240.
Click on link below to begin translation process
español (Spanish), 繁體中文 (Chinese), Việt (Vietnamese), Tagalog (Filipino), 한국어 (Korean), հայերեն (Armenian), (Farsi) فارسی, Русский (Russian), 日本語 (Japanese), (Arabic) العربیة,ਪੰਜਾਬੀ (Punjabi), ភាសាខ្មមរ (Khmer), Hmoob (Hmong), हिंदी (Hindi), ภาษาไทย Thai
San Diego Access and Crisis Line
Confidential and free of charge, the San Diego Access & Crisis Line (ACL) offers immediate support and resources from an experienced counselor 24 hours a day, 7 days a week on all behavioral health topics including: suicide prevention, crisis intervention, community resources, mental health referrals, alcohol and drug support services and more. Language interpreter services enable the ACL to assist in over 200 languages within seconds.
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Mental Health and Substance Abuse Disorder Provider Directories
The Mental Health Plan and Drug Medi‐Cal Organized Delivery System (DMC‐ODS) services are committed to providing quality mental health and DMC-ODS services to eligible adults, older adults, and children experiencing serious and persistent mental health problems and or substance use disorder issues. Mental health services and DMC-ODS are confidential and are based on the belief that people can, and do, recover from mental illness and substance use disorders. Even though asking for help with mental health problems or substance use issues may be a challenge, help is just a phone call away.
Mental Health Providers
As the Administrative Services Organization (ASO) for the County of San Diego, Optum works to improve the services which are provided to the San Diego behavioral health community. The resources offered on this site is designed to support mental health providers in assisting clients and their families to recover and maintain emotional health.
Drug Medi-Cal Organized Delivery System (DMC-ODS) Providers
Substance abuse is a major public health and safety problem adversely impacting communities. Optum collaborates with providers to improve and reverse the matter with broad and meaningful community change.
CLAIMS Public Sector San Diego
Optum is launching the acceptance of electronic claims for the Fee-for-Service and TERM provider networks
Benefits of electronic claims:
Fee For Service Providers
The FFS Medi-Cal network is part the of the County of San Diego Health and Human Services Agency Mental Health Plan (MHP) and specifically serves San Diego Medi-Cal beneficiaries whose behavioral health issues are considered to be severe and meet Title 9 Medical Necessity for Specialty Mental Health Services.
Treatment and Evaluation Resources Management (TERM) Network
Optum TERM is a mental health program developed under the direction of the Board of Supervisors and managed by Optum Public Sector San Diego through a contract with the County of San Diego Health & Human Services Agency (HHSA) Behavioral Health Services. The Optum TERM mission is to improve the quality and appropriateness of mental health services provided to the clients of HHSA CWS and Juvenile Probation. In addition to contracting and credentialing providers Optum is responsible for monitoring the work of the TERM network providers through a quality review process.
SINGLE POINT OF ACCESS - ACT & STRENGTH-BASED CASE MANAGEMENT
Optum San Diego serves as the single point of access for Assertive Community Treatment (ACT) and Strength Based Case Management (SBCM) referrals. Optum provides a standard routing system for receipt and processing of referrals to most appropriate program based on the information provided on the referral and additional collateral information avaialable. Optum will collaborate with the case management programs throughout the referral process.
